A Company in the Aviation Industry, Kenya Airways, The Pride of Africa is looking for ambitious high fliers with exceptional qualities to fill the under listed positions.
1. Sales and Ticketing Supervisor
2. Sales and Ticketing Agent
Sales and Ticketing Supervisor
ROLE PURPOSE STATEMENT
To lead and motivate a sales/ticketing team that will provide excellent services to the customers so as to generate sales and revenue
KEY ACCOUNTABILTIES/ RESPONSIBILITIES
• To lead, guide and support sales and ticketing team to ensure quality service to clients.
• To validate and reconcile daily sales returns to account for both cash collected and documents.
• Handle and effect ticket endorsements to enhance customer relations and satisfaction.
To Handle customer complaints (denied boarding, baggage e.t.c) to ensure customer satisfaction and retention.
• To prepare and administer the shift/leave roster for optimal utilization of staff and resources.
• To uphold safety and security standards for the office to safeguard company resources.
COMPETENCIES
• Team Player
Good communication skills
• Excellent KQ product knowledge
Ability to lead/guide and make decision High level integrity/accountability Pleasant personality/approachable Confident and well groomed
• Customer focused
KNOWLEDGE, SKILLS & EXPERIENCE
• University graduate
• IATA(UFT AA Diploma / intermediate and advance airline fares and ticketing course
• 3 years airline experience in sales and ticketing
Sales and Ticketing Agent
ROLE PURPOSE STATEMENT
To provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty.
KEY ACCOUNTABILITIES /RESPONSIBILITIES
• To do reservations & ticketing for all KQ clients to generate sales
• Fare quotes to all KQ clients to provide the best applicable fares and generate sales
• To recruit and handle existing and prospective frequent fliers to win and retain loyalty.
• Printing and reconciling of sales returns to accounts for daily sales
• To promote all KQ products to create awareness and generate sales
• To promote direct telephone sales so as to reduce distribution costs and generate sales
COMPETENCIES
•Team Player Customer focused
• Good communication skills
KNOWLEDGE, SKILLS & EXPERIENCE
• University graduate
• IATA/UFTAA Diploma/basic airline fares and ticketing
METHOD OF APPLICATION
Interested candidates are required to submit applications and curriculum vitae latest by 31 March 2011
The Country Manager
Kenya Airways
P.O. Box 50147
Ikoyi – Lagos
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