KENYA AIRWAYS SALES AND TICKETING JOBS: March 25,2011

A Company in the  Aviation Industry, Kenya Airways, The Pride of Africa is looking for ambitious high fliers with exceptional qualities to fill the under listed positions.

1. Sales and Ticketing Supervisor

2. Sales and Ticketing Agent

Sales and Ticketing Supervisor

ROLE PURPOSE STATEMENT

To lead and motivate a sales/ticketing team that will provide excellent services to the customers so as to generate sales and revenue

KEY ACCOUNTABILTIES/ RESPONSIBILITIES

•             To lead, guide and support sales and ticketing team to ensure quality service to clients.

•             To validate and reconcile daily sales returns to account for both cash collected and documents.

•             Handle and effect ticket endorsements to enhance customer relations and satisfaction.

To Handle customer complaints (denied boarding, baggage e.t.c) to ensure customer satisfaction and retention.

•             To prepare and administer the shift/leave roster for optimal utilization of staff and resources.

•             To uphold safety and security standards for the office to safeguard company resources.

COMPETENCIES

•             Team Player

Good communication skills

•             Excellent KQ product knowledge

Ability to lead/guide and make decision High level integrity/accountability Pleasant personality/approachable Confident and well groomed

•             Customer focused

KNOWLEDGE, SKILLS & EXPERIENCE

•             University graduate

•             IATA(UFT AA Diploma / intermediate and advance airline fares and ticketing course

•             3 years airline experience in sales and ticketing

Sales and Ticketing Agent

ROLE PURPOSE STATEMENT

To provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty.

KEY ACCOUNTABILITIES /RESPONSIBILITIES

• To do reservations & ticketing for all KQ clients to generate sales

• Fare quotes to all KQ clients to provide the best applicable fares and generate sales

• To recruit and handle existing and prospective frequent fliers to win and retain loyalty.

• Printing and reconciling of sales returns to accounts for daily sales

• To promote all KQ products to create awareness and generate sales

• To promote direct telephone sales so as to reduce distribution costs and generate sales

COMPETENCIES

•Team Player Customer focused

• Good communication skills

KNOWLEDGE, SKILLS & EXPERIENCE

• University graduate

• IATA/UFTAA Diploma/basic airline fares and ticketing

METHOD OF APPLICATION

Interested candidates are required to submit applications and curriculum vitae latest by 31 March 2011

The Country Manager

Kenya Airways

P.O. Box 50147

Ikoyi – Lagos

Vacancies for Helicopter Pilots.Pan African Airlines Nigeria Limited: 25, February 2011

Pan African Airlines (Nigeria) Limited, one of the leading Helicopter Operators in Nigeria is looking for potential Helicopter Pilots. PAAN is one of the aviation company in Nigeria that has consistently trained Nigerian Pilots over the past 30 years.

Job Title: Helicopter Pilots
Applications are invited from suitably qualified Nigerian Nationals for training as Helicopter Pilots. The company will sponsor its selected candidates on a Pilot Training Scheme. Successful candidates will be employed as Pilots by PAAN in Nigeria.

QUALIFICATION AND EXPERIENCE:

Candidates should possess:-
1. A minimum degree (2nd Class and above) from a recognized University with at least one (1) year post N.Y.S.C. Experience. Candidates with, or currently undergoing, a Commercial Pilot License CPL – A or H) course or, already in possession of an ICAD equivalent license, would also be considered.

2. In addition to the above, candidates should possess the West African School Certificate Examination Ordinary Level (W. A.S.C.E.) with a minimum of five (5) credits which must include English Language, Mathematics and Physics.

THE PERSON: 
The candidate must meet the following criteria:-
1. Must be of Nigerian nationality.
2 Must be between the ages of 22 – 28 years. No candidate will be considered aged 28 and above
3. Fluency in, and have a proper understanding of the English Language.
4. The candidate will be expected to demonstrate a keen interest and knowledge at aviation related subjects.

METHOD OF APPLICATION:
Interested candidates should send their hand written applications enclosing detailed copy of Curriculum Vitae, photocopies of all credentials, N.Y.S.C. discharge certificate and birth certificate (Sworn declaration of age will NOT be accepted) along with one (1) passport photograph latest 17th March 2011:

The General Manager (HR)
Pan African Airlines (Nig) Ltd,
Old Domestic Wing, M.M. Airport,
PMB. 21054, Ikeja, Lagos.

NB. Previous applicants need not re-apply.
Please note that no external body or organization has been authorized by Pan African Airlines to assist with this selection process. Anyone who deals with any external body on this selection process does so at his/her own risk.